Special Needs

Tri-Cities Airport continues to improve the amenities and access of our facilities. To build a welcoming experience for all travelers and customers, we also provide services to assist individuals with special needs. Click on a topic below for more information.  If you have other questions or cannot find your answer here, contact us and we’ll help address your needs.

Select a topic below:


Accompanying a Special Needs Traveler
Security measures restrict public access beyond the TSA Screening Checkpoint to ticketed passengers only. In some cases, airlines may grant an individual permission to accompany a special needs traveler beyond the checkpoint, subject to screening by TSA. Please check with your airline for more information.

Boarding Ramps and Jetways
All jetways are located on the lower level of the airport terminal and are fully accessible for the physically disabled. Boarding bridges are covered and are accessible through level-entry boarding ramps or slightly-inclined boarding ramps. In the event that an aircraft must be boarded from the ground, a special lift device is available. Passengers requiring assistance boarding an aircraft should contact their airline.

Family Restroom
A family restroom is located in the main terminal and post-security at the bottom of the elevator on the left.

Airport Services Counter
The Airport Services Counter is located in the main terminal area. Airport staff members are available to assist you with questions concerning transportation, baggage, airline services, concessions, and area attractions and information. Please visit the Airport Services Counter page for more information.

Handicapped Accessible Parking
Handicapped parking is available in designated areas of the short-term and long-term parking lots at the associated parking rates. Van-accessible parking spaces, which are wider and are marked by appropriate signage, are also available in both short-term and long-term lots. Customers must display the handicap placard while parked in airport lots.  Visit the parking page for more information.

Handicap Accessible Restrooms
All restroom facilities are handicap accessible.

Medical Aid Services
Trained Public Safety Officers are available 24 hours a day, seven days a week. If you need immediate medical assistance, please dial 911. Click here to learn more about our Department of Public Safety.

Passenger Paging
At this time, only audible paging is available for travelers. Hearing-impaired travelers should advise their airline to ensure all announcements will be relayed appropriately.

Service Animals
Service animals are welcome in the airport. An animal relief area is located outside the main terminal building. Visit the Passenger Services Page and click the “Traveling with Animals” tab for more information.

TSA Screening Process
In order to assist persons with disabilities or medical concerns, the Transportation Security Administration (TSA) has developed guidelines pertaining to the screening process. For information about going through the TSA Screening Checkpoint, please visit the TSA website.

TTY Communication Device
The airport has a TTY telephone device located at the Airport Services Counter next to Tailwind in the main terminal.

Wheelchairs are available in the terminal for passenger use. To ensure availability and timely service, please contact your airline in advance to request wheelchair assistance. Wheelchair assistance can also be requested at the airline ticket counters.

Title VI Non-discrimination
Tri-Cities Airport does not discriminate against any person because of race, color, national origin, sex, creed, or handicap in public services and employment opportunities.  Allegations of discrimination should be promptly reported to the airport administrator.  Find out more here.