Healthy Travel at TRI

The Tri-Cities Airport Authority is highly committed to the health and safety of passengers, guests and employees. We are working closely with health experts and airline partners to diligently monitor the evolving situation and guidance.

The following information is up to date as of: June 2, 2020

We are committed to keeping our travelers informed as schedules and services are modified due to COVID-19 (Coronavirus). Please see below for the most recent updates of changes at TRI.

  • June 1–The concourse retail store is now open daily from 5 AM-Noon.
  • May 27–U.S. Customs and Border Protection has extended the temporary closure of Trusted Traveler Program enrollment centers until at least July 6, 2020. CBP is taking this precautionary measure to minimize the exposure of the public and CBP personnel to the novel coronavirus (COVID-19). Click here for more details.
  • May 22– TSA has implemented changes to the security screening process that reduce the potential for cross-contamination at the security checkpoint in an effort to help prevent the spread of COVID-19. Changes include: Passengers scan their boarding pass, separate food for screening, and travelers are encouraged to wear face protection. Please click here for full details of changes.
  • May 14–Hot and cold, grab and go food is now available POST-SECURITY between 7 AM – 5 PM daily. Drink and snack vending machines are also available in the concourse.
  • May 1–Delta Air Lines and American Airlines are both requiring passengers to wear face masks or appropriate face coverings for flights. Delta will implement the use of face coverings on Monday, May 4, 2020, and American will implement their use on Monday, May 11, 2020. Please see links for additional information:
    Delta
    American
  • April 29–Hot and cold grab and go food will be available POST-SECURITY for passengers beginning April 30. Hours will be 7 AM-5 PM on Sun.-Mon and Wed.-Fri., closed on Tues. and Sat. Drink and snack vending machines continue to be available in the concourse for passengers.
  • April 23–Based on the current status of response to the COVID-19 outbreak, CBP Trusted Traveler Program Enrollment Centers will remain closed until at least June 1, 2020. This temporary closure includes all public access to Global Entry, NEXUS, SENTRI, and FAST enrollment locations.  Applicants are encouraged to monitor their e-mail and Trusted Traveler Program account for additional information and/or updates.  CBP will continue to monitor the current public emergency in order to resume enrollment center interviews as soon as possible. CBP’s highest priority is to ensure the health, safety and security of our workforce and the American people.  CBP agents, officers, and mission support personnel will continue to support the whole-of-government response to the COVID-19 outbreak.
  • April 9–Airlines continue to adjust their schedules on a daily basis. Be sure to contact your airline regarding any changes to your travel plans. Each airline’s process is different and wait times may be long as airlines strive to support passenger needs during this time. Airline contact information can be found under the “Flights” tab to the left.
  • March 27–Tailwind, the restaurant chain serving TRI, is now completely closed until further notice. Drink and snack vending machines are available in the concourse for passengers. 
  • March 23–The post security retail area is closed until further notice. Grab and go food items and non-alcoholic beverages remain available post security.
  • March 23–For the remainder of March, the airlines will be cancelling flights on an as-needed basis each day.  Please be sure to check with your airline prior to any scheduled flights for changes. Click the “Flights” tab on this page for airline contact information and their resources regarding COVID-19.
  • March 23–The Tri-Cities Airport Authority administrative offices are closed to the public at this time.
  • March 20–TRI is beginning to experience flight cancellations due to airline service reductions. Please be sure to check with your airline prior to any scheduled flights for changes. Click the “Flights” tab on this page for airline contact information and their resources regarding COVID-19.
  • March 19–Out of an abundance of caution and in the interest of minimizing exposure and controlling the spread of the Novel Coronavirus Disease (COVID-19) Outbreak, all US Customs and Border Protection (CBP) Trusted Traveler Program Enrollment Centers will suspend operations until at least May 1, 2020. This temporary closure includes all public access to Global Entry, NEXUS, SENTRI, and FAST enrollment locations. We sincerely apologize for the inconvenience and appreciate your patience through this process.
  • March 18–The Allegiant flights to Orlando/Sanford for Thursday, March 19 and Sunday, March 22 have been cancelled. At this time, there are no further schedule changes; however, airlines are reducing capacity across their systems and further changes could be forthcoming.
  • March 17–Our PRE-SECURITY restaurant will be closed until further notice. Grab and go food, both hot and cold, will still be available POST-SECURITY for passengers.

Updated TRI Airport Cleaning & Operations Practices:

  • The airport terminal building is cleaned regularly and thoroughly every day. Building services staff are taking extra time to sanitize high-touch areas and ensuring soap dispensers remain full. Examples of high-touch areas include, but are not limited to: seating, handrails, elevator buttons, counters, etc.
  • Hand sanitizers are available throughout the terminal.
  • Signs reminding everyone of good hygiene practices will be found in the restrooms.
  • We remain in contact with our service providers including retail, food & beverage, TSA, FAA, airlines and others. We will provide updates if they make changes in their operations.
  • We are working with our County, State, and Federal emergency Management, Public Health, and Organizational partners to monitor and proactively respond to the situation. We are also working with ACI-NA, AAAE, and other airport and industry experts.

All airlines serving TRI have published travel notices. If passengers have questions about current flights, upcoming flights, or fee waivers, they should contact the airline directly. Please be aware, airlines are experiencing a very high volume of calls. It may take time for them to work with passengers in need of flight changes during this time.

Please be aware of and follow the CDC guidelines for staying healthy, applicable for everyday life and travel. These include the following:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people.
  • Stay home if you are sick.
  • Properly cover coughs and sneezes with a tissue.
  • Clean and disinfect frequently touched surfaces daily.
  • Cover your mouth and nose with a cloth face cover when around others.

The Transportation Security Administration (TSA) is temporarily allowing passengers to bring hand sanitizer containers up to 12 ounces in size in your carry on – which is much larger than the standard 3.4 ounces (100 ml) previously allowed. The 3.4 ounce rule still applies to other liquids in your carry on. Click for more information.

TSA is also advising travelers to keep personal items like phones, wallets, and keys out of the constantly used bins. Instead, please secure these personal items in your carry-on bag to be screened.